Ha Vu


Are you opening a restaurant, but you don’t have a training department within your organisation to help you with staff training?

A strong foundation is critical for the success of any business, and the pre-opening phase is the perfect time to get things right from the start. This is the most crucial stage for your business.

There are always challenges that take place in this period and employees are pivotal to making the lead-up to opening as smooth as possible.

Studied hotel management for 4 years in Luxembourg, with 15+ years experience in the hospitality industry and working with some iconic brands such as Four Season George V – Paris (especially at Le Cinq – three Michelin stars), Sofitel Legend Metropole Hanoi, Sofitel Le Grand Ducal Luxembourg, Park Hyatt Dubai where my areas of focus on service standards, training, guest experience, brand auditing, I am excited to partner with your brand to plan, organise, and conduct proper pre-opening training activities and staff readiness to create consistent, genuine guest experiences and build long-term success.

I will work alongside your pre-opening teams to ensure employees have the right tools to achieve strong operating profits from the beginning.

I offer the following service:

  • Well-crafted service concept
  • Tailored standard operating procedures
  • Create training materials and conduct staff training
  • Leadership coaching
  • Post-opening and refresher training.
Let's get your staff ready to deliver excellent service to your customers.